Refund Policy
Unused payments are refundable. Used credits are not.
Last updated 22 September 2026
The rule
We refund a payment only if no credits from it have been used. Once a single credit has been spent, the payment is non-refundable. This applies to subscriptions, renewals and top-ups alike, except where the law where you live requires otherwise.
Subscriptions
Subscriptions are billed in advance. You can cancel at any time from Settings → Billing; you keep access until the end of the period you have paid for and are not charged again.
If you have used none of the credits from a subscription payment or renewal, email hello@tickerai.cloud within 14 days of the charge and we will refund it in full. The daily login bonus does not count as usage, but any message sent, chart rendered or code run does.
Credit top-ups
A top-up pack can be refunded within 14 days of purchase if none of its credits have been used. Credits are consumed oldest first, so a pack is only untouched while your monthly allowance still covers your usage.
Connected-account slots
Extra account slots are billed monthly and prorated when added. They are not refunded for partial months; remove the slot and it stops renewing.
Trading losses
Trading losses on your broker account are never refundable by TickerAI. We are a software provider; we do not hold your funds and we do not underwrite outcomes. See the Risk Disclosure.
Service failures
If a fault on our side prevents you from using paid features for a sustained period, contact us and we will credit or refund the affected time at our reasonable discretion.
How to ask
Email hello@tickerai.cloud from the address on your account with the invoice number. We check the credit ledger for the payment; if it shows no usage, the refund goes back to the original payment method and usually appears within 5 to 10 business days.